Legal information
Privacy policy
Effective date: January 1, 2025. This policy explains how Keenwood Loom handles information when you browse our website, save course preferences, or contact the studio.
Information we receive
If you contact us, we may receive your name, email address, phone number, and message. We receive only the information you choose to submit. The catalog and watchlist features use course identifiers stored locally in your browser.
How we use information
We use submitted information to respond to questions, provide requested support, maintain business records, and improve the clarity of our educational service. We do not sell personal information or use it to make sensitive inferences.
Local storage and cookies
The site may use local storage to remember theme choice, cookie consent, followed courses, and cart contents. These preferences remain on your device unless you clear them. You can manage browser storage through your browser settings.
Retention and security
We retain contact correspondence only as long as reasonably needed for the purpose it was collected or to meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission can be guaranteed completely secure.
Your choices
You may ask what personal information we hold, request correction or deletion where applicable, or withdraw a non-essential preference. To make a request, contact the Keenwood Loom studio.
Policy updates
We may update this policy when our practices or legal requirements change. The effective date above identifies the current version. Questions about this policy can be sent through our contact page.